Terms of Service

Last updated June 1, 2026

These Terms of Service (the "Terms") apply to services offered by Zenplus Health Limited ("Zen+ Health," "we," or "us"), including without limitation on our websites https://zenplus.health, https://business.zenplus.health, https://app.zenplus.health ("Site"), mobile applications, and social media accounts (collectively, "Services").

1. Agreement to Terms

Please read these Terms carefully. By accessing, downloading, or using the Services, you acknowledge that you have read these Terms, agree to them and that they govern your use of the Services. "You" in these Terms refers to you as an individual if you register an Account for personal use, or to you as an organization if the person registering the Account acts in their professional capacity on behalf of the organization. If you act on behalf of an organization, the details of the Services will be further defined in an Order Form.

2. User Account

2.1 User Account. To use the Services, you must register for an account ("Account") and purchase a subscription as detailed in section 3 ("Subscription"). You must provide accurate Account information, keep this information updated, and maintain the security of your Account. The Account is individual and must not be used by others than you. If you permit others to use your Account, you are responsible for the activities of their use unless you prove that such use is fraudulent.

2.2 Unauthorized Use. You must notify us immediately by email at support@zenplus.health of any unauthorized use of your Account or any other breach of security. You agree not to create an Account if we have previously removed you or your Account from any of the Services without our permission.

2.3 Eligibility. You must be 18 years or older to use the Services.

3. Subscriptions

3.1 B2B Subscriptions

3.1.1 Term. Team Subscriptions are self-serve and can be purchased through https://business.zenplus.health or your app store. The Team Subscription Enterprise Subscriptions by organizations are purchased via Order Forms signed by both you and Zen+ Health. The Enterprise Subscriptions will be valid for the Subscription period stated in the Order Form and will automatically renew for another Subscription period unless cancelled in writing at least thirty (30) days prior to the expiry of the then current term.

3.1.2 Authorised Users. Subject to the limits on Authorised Users specified in the Order Form, you may add individuals as Authorised Users to the Services. An Authorised User means any employee, contractor, or other individual authorized by you to access the Services on your behalf pursuant to an Order Form. You remain responsible for any use of the Services by your Authorised Users.

3.1.3 Payment. All Services purchased via an Order Form are billed annually upfront. The fees are payable within 30 days from the Effective Date of the Order Form.

3.2 B2C Subscriptions

If you purchase a Subscription as an individual through an app store or https://zenplus.health ("B2C Subscriptions"), the Subscription will be valid for the Subscription period you select and will automatically renew for another Subscription period until cancelled as specified in these Terms. You authorize Zen+ Health to automatically charge your designated payment method at the beginning of each Subscription period for the then-current price of your Recurring Subscription, along with any applicable taxes and fees specified, unless cancelled in accordance with section 3.3.1. If we are unable to charge your payment method for your Recurring Subscription, you remain responsible for any uncollected amounts.

3.3 Cancellation, Changes and Refunds

3.3.1 Cancellation. You can cancel your Team Subscription or Recurring Subscription at at any time. If you purchased your Recurring Subscription through a third-party, such as an app store, you must cancel the renewal directly with that third-party. If you cancel, you are not entitled to a refund for the fees you already paid, but, subject to these Terms, you will continue to receive access to the Services until the end of your current Subscription period.

3.3.2 Changes. We may make changes to your B2C Subscription, including price changes. We will communicate material changes, including any changes to the price, at least 30 days (37 days in case of Subscriptions purchased via Google Play) in advance to the email address associated with your Account. If you do not agree to those changes, you can cancel your Subscription as described in section 3.3.1.

3.3.3 Right of Withdrawal and Refunds. Under the Consumer Contracts Regulations 2013, as a consumer, you have the right to withdraw from your Subscription within fourteen (14) days of purchase without giving any reason ("Withdrawal Period"). To exercise this right, you must notify us by contacting us at support@zenplus.health before the Withdrawal Period expires. By purchasing a B2C Subscription and requesting immediate access to the Services, you expressly acknowledge that performance of the Services begins immediately upon purchase and that you will lose your right of withdrawal once the Services have commenced. If you do not request immediate access and withdraw within the Withdrawal Period, we will refund all payments received from you without undue delay and no later than fourteen (14) days after the day we receive notice of your withdrawal, using the same payment method as your original transaction.

3.4 Employer Subscription

We may also offer you as an individual the ability to access the Services as Authorised Users of an agreement between Zen+ Health and your employer. To receive access to the Services via an employer Subscription, please follow the instructions provided by your employer. Your ability to access and use the Services is subject to the agreement between us and your employer and may be subject to additional terms between you and your employer. Once the agreement between us and your employer or your eligibility as an employee to use the Services for another reason expires, your right to use the Services through an employer Subscription will automatically terminate. You acknowledge that your employer and managers can see limited information about you: the names of Authorized Users in their teams, their ZenScore history, Zenergy history and limited information on when Authorized Users have been active in the Service.

4. Free Trials

We may offer free trials to new users who register with the Services at our discretion. The applicable trial period is stated at the time of subscription. If you have provided us with payment information, the Subscription will be charged according to your chosen Subscription at the end of the free trial, unless the trial is cancelled prior to expiration.

5. Intellectual Property

Subject to the limited license rights granted under these Terms, Zen+ Health and its licensors exclusively own all right, title, and interest in and to the Services, including all text, graphics, images, audio, video, or other materials made available via the Services, and all associated intellectual property rights. You acknowledge that the Services are protected by intellectual property rights and other applicable laws. You will not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying any part of the Services. You will not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Services, except as necessary for your permitted use of the Services.

6. Right of Use and User Submissions Rights

6.1 Right of use

6.1.1 Subject to your compliance with these Terms, for B2C, Zen+ Health grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your personal, non-commercial purposes.

6.1.2 Subject to your compliance with these Terms, for B2B Subscriptions, Zen+ Health grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your internal business purposes.

6.2 Mobile application

Further, we grant you a limited non-exclusive, non-transferable, and non-sublicensable license to download and install a copy of any mobile app we distribute through an app store on a mobile device that you, or your Authorised Users as applicable, own or control. Subject to your mobile device configurations, you authorize us to automatically install updates to any of our mobile apps following appropriate notice of such updates.

6.3 Feedback

If you, or your Authorised Users as applicable, provide ideas, suggestions, or other feedback about the Services or Zen+ Health offering in general ("Feedback"), the Feedback is not confidential and may be used by Zen+ Health without restrictions or payment to you. We do not waive any rights to use similar or related ideas previously known to us, developed by our employees, or obtained from other sources.

7. Third-Party Content

The Services may contain information about, and links to, third-party products, services, websites, or resources, and we may allow third-parties to make their content and information available on or through the Services (collectively, "Third-Party Content"). We provide Third-Party Content only as a convenience and do not control or endorse any Third-Party Content. To the extent permitted by applicable laws, you acknowledge sole responsibility for, and assume all risk arising from, your access to and use of such Third-Party Content. Your use of or access to any Third-Party Content is solely a relationship between you and the applicable third party, and is subject to the terms and conditions of, or your agreement with, such third party. All third-party trademarks mentioned on the Services are the property of their respective owners.

8. User Submissions and Prohibited Use

8.1 User Submissions

The Services allow you, or your Authorised Users as applicable, to submit information, data, content and other submissions ("User Submission"). You are solely responsible for your, and your Authorised Users' as applicable, User Submissions and conduct while using the Services. Any use of the Services other than as specifically authorized in these Terms, without our prior written permission, is strictly prohibited, and we reserve the right to terminate any active Subscription or Order Form.

8.2 Prohibited Use

You, or your Authorised Users as applicable, may not:

1. Post, upload, create, publish, store, submit, transmit, or otherwise share any User Submissions that:
   1. are confidential and for which you do not have all necessary rights to disclose or to grant us the license described above;
   2. may or do infringe, misappropriate, or violate a third-party's patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy;
   3. violate, or encourage any conduct that would violate, these Terms, the rights of any party, or any applicable law;
   4. is fraudulent, false, misleading, or deceptive, impersonates or misrepresents your affiliation with, any person or entity;
   5. is defamatory, offensive, discriminatory, racist, unlawful, libelous, indecent, abusive, or threatens or promotes violence;
   6. contains any unsolicited or unauthorized promotions, political campaigning, advertising, or solicitations;
   7. contains any viruses, corrupted data, or other harmful, disruptive, or destructive files or content; or
   8. in our reasonable judgment, is objectionable, restricts, or inhibits any other person from using or enjoying the Services, or may expose Zen+ Health or others to any harm or liability of any type.
2. Copy, reproduce, distribute, publicly perform or display, mirror, frame, modify, or create derivative works of the Services or any element or design within the Services, Zen+ Health's name, trademarks, logos, or other proprietary information, remove any proprietary rights notices or markings, or circumvent any technological measure implemented to protect the Services, without express written consent from Zen+ Health;
3. Use the Services other than for their intended purpose or in any manner not permitted by these Terms, that violates these Terms or any applicable law, regulation, contract, intellectual property right, or other third-party right, or that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden, or impair the functioning of the Services, including by sending a virus, overloading, flooding, spamming, or mail-bombing;
4. Develop or use any applications that interact with the Services, or attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Services, or access, scrape, or extract data or other content from the Services, including using spiders, robots, crawlers, or data mining tools, other than through search agents provided by Zen+ Health, without our prior written consent;
5. Engage in any harassing, threatening, intimidating, predatory, or stalking conduct;
6. Encourage or enable any other individual to do any of the foregoing.

8.3 License to User Submissions

By making any User Submissions available through the Services, you grant to Zen+ Health for the duration of the Term a non-exclusive, transferable, sublicensable, worldwide, royalty-free, license to use, store, reproduce, adapt, copy, modify, and create derivative works based upon your User Submissions and any name, username, or likeness provided in connection therewith for the sole purpose of providing the Services. If you provide us with consent separately, we may use your User Submissions to develop the Services To the extent permitted by applicable law, you waive all moral or special rights in this regard. You represent and warrant that your User Submissions, and our use of such content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity.

8.4 Removal of User Submissions

If we reasonably believe any User Submissions is in breach of these Terms, we have the right to investigate potential violations and we may remove or refuse to display such User Submissions. Where possible, we will attempt to notify you of the reason for our action in writing (email is accepted) unless we reasonably believe that notice would: i) violate the law; ii) pose a risk of liability for us or our affiliates or to the operation of the Services; iii) hinder an investigation; or iv) harm any user or other party.

9. Privacy and Personal Data

9.1 Privacy Notice

By using the Services, you agree to be bound by our Privacy Notice available at https://zenplus.health/privacy, which is incorporated into these Terms. Please be advised the Services are hosted in the United Kingdom. If you access the Services from any other jurisdiction, you expressly consent to have your data transferred to and processed in the United Kingdom.

9.2 Health Data

The Services may involve the collection, storage, and processing of health-related information, which constitutes special category personal data under the UK General Data Protection Regulation and equivalent legislation. By using the Services and submitting health-related information, you expressly consent to the processing of such data in accordance with our Privacy Notice. You have the right to withdraw your consent at any time by contacting us at support@zenplus.health, without affecting the lawfulness of any processing carried out prior to such withdrawal. Withdrawal of consent may affect your ability to use certain features of the Services. Zen+ Health will implement and maintain appropriate technical and organisational measures to protect health-related data in accordance with applicable data protection laws.

10. AI-Powered Features

10.1 AI-Powered Features. Zen+ Health offers certain features and functionality offering artificial intelligence capabilities as part of the Services ("AI-Powered Features"). No AI-Powered Features are controlled by third-party AI providers.

10.2 Outputs. You remain responsible for any inputs that you provide for use of AI-Powered Features and any use of generated content or analysis, including with respect to any potential infringement of third-party rights, violation of applicable laws and unethical uses such as online abuse and dis/misinformation. You agree to review and make appropriate changes to any content or analysis generated by AI-Powered Features before further publication or use. Zen+ Health disclaims any liability for any loss, damage or harm resulting from the use of generated content or analysis. Nothing in this section shall limit or modify any rights or responsibilities of either party under these Terms.

10.3 No Warranties for AI-Powered Features. You acknowledge that the AI-Powered Features provided by Zen+ Health are designed to assist users in analyzing content but may not always be error-free. We do not guarantee and are not responsible for the completeness, accuracy, legality or reliability of any AI generated content or analysis. We may discontinue specific AI-Powered Features, without incurring liability for refunds or compensation, especially if such changes are necessitated by technical advancements, regulatory requirements, or changes in the offerings of underlying AI Service Providers.

10.4 Training Data. Your data, or your Authorised Users' as applicable data, will not be used for AI model training purposes.

11. Termination, Suspension and Modification

11.1 Either party of an Enterprise Subscription may terminate the Order Form if the other party materially breaches these Terms or the Order Form and does not remedy such breach within 30 days from the non-breaching party's written notice.

11.2 Zen+ Health may also suspend your Subscription for a period of up to 90 days while we investigate if we are required to do so by law or court order, or we reasonably believe your conduct creates possible liability or risk of harm to us or any other party that we could not reasonably avoid without such suspension. We will provide you with written notice (email suffices) upon any suspension, unless prevented from doing so by law. We will not continue to charge you for the Services during any suspension.

11.3 Modification. We may modify the Services from time to time when we have a valid reason, such as to prevent abuse or harm, address compliance, safety or security issues, offer new features or content, respond to material changes in how the Services are being used, or address other legal requirements. We will endeavour to provide you with reasonable advance notice before modifications that materially impact your use of the Services. However, we may modify the Services without notice to address more urgent situations, such as to help prevent abuse or harm, safety or security reasons, or to comply with legal requirements.

11.4 Effect of Termination or cancellation. Upon deletion of your Account, or upon expiry or termination of your Subscription for any reason: i) your right to access and use the Services will immediately cease; and ii) we will delete your Account and your User Submissions within ninety (90) days of the date of termination or expiration, except to the extent that retention is required by law or necessary for the exercise or defence of legal claims.

11.5 Survival. Upon any termination, expiry, discontinuation, or cancellation of your Subscription according to section 3.3.1, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.

12. Warranty and Disclaimer

12.1 We provide the Services using reasonable skill and care. The Services are provided "as is" without warranty of any kind, either express or implied, including without limitation, warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use of the Services.

12.2 In case of B2C Subscriptions, consumer laws in your jurisdiction may provide you with a legal guarantee covering the Services we provide to you. If a defect is covered by such consumer laws, we are responsible for the defects you discover in the Services. If you want to make a claim regarding a defect in the Services, please contact us at support@zenplus.health.

12.3 Medical Disclaimer. The Services are provided for informational purposes only and are not intended, designed, or implied to diagnose, prevent, or treat any condition or disease, or to be a substitute for professional medical care. Zen+ Health is not a licensed medical care provider and does not engage in, and has no expertise in, diagnosing, examining, or treating medical conditions of any kind, or in prescribing treatments or determining the effect of any specific treatment on a medical condition, and is not responsible for the accuracy, reliability, effectiveness, or correct use of any of the Services. Zen+ Health does not provide emergency services and is not obligated to contact you or anyone on your behalf with respect to your medical condition or treatment. You should always consult a medical professional if you have any questions regarding a medical condition and you should never disregard professional medical advice or delay in seeking it because of something you have read or received using the Services.

13. Liability and Indemnity

13.1 Exclusion of Consequential Loss. To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, or cost of substitute services, arising out of or in connection with these Terms or the Services, whether based in contract, tort (including negligence), or otherwise, even if such party has been advised of the possibility of such damages. Nothing in these Terms is intended to exclude or limit Zen+ Health liability for death, personal injury or fraudulent misrepresentation caused by our negligence or wilful misconduct, or any other liability to the extent that such liability may not be excluded or limited as a matter of law.

13.2 Liability for B2B Subscriptions. In the case of B2B Subscriptions, and subject to section 13.1, each party's total aggregate liability to the other under or in connection with these Terms or any applicable Order Form, whether in contract, tort (including negligence), or otherwise, will not exceed the total fees paid or payable by you under the applicable Order Form.

13.3 Liability for B2C Subscriptions. In the case of B2C Subscriptions, and subject to section 13.1, Zen+ Health's total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the total fees paid by you for your Subscription. Nothing in this section limits any rights you may have under applicable consumer protection laws, including any right to a remedy under the Consumer Rights Act 2015 or equivalent legislation in your jurisdiction.

13.4 Indemnification. You agree to defend, indemnify, and hold Zen+ Health its subsidiaries, affiliates, and respective officers, and employees, harmless from and against any loss, damage, liability, including reasonable attorneys' fees, due to a third party claim related to or arising out of: i) your use of the Services; ii) your breach of these Terms; or iii) your violation of the rights of a third party, including without limitation intellectual property rights ("Claim"). Notwithstanding the foregoing, we reserve the right, at our expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence, at your expense. We will use reasonable efforts to notify you of any such Claim upon becoming aware of it.

14. Governing Law and Dispute resolution

These Terms are governed by and interpreted following the laws of England and Wales. Zen+ Health and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Berkshire. If you are an EEA-based consumer, the European Commission also offers an Online Dispute Resolution platform available at https://consumer-redress.ec.europa.eu/index_en, which we accept if required by law. Disputes arising under these Terms will be resolved in accordance with the version of these Terms in place at the time the dispute arose. Unless we indicate otherwise in our notice, your use of the Services following any changes to these Terms will constitute your acceptance of such changes. If you do not agree to the updated Terms, you should terminate your Account and stop using the Services.

15. Changes to Terms

We may make changes to these Terms from time to time, for reasons including but not limited to legal or regulatory compliance, security, to reflect changes in the Services or how we do business, or to help prevent harm to us or others. We will provide reasonable advance notice of any material changes except for updates that address new Service features or in urgent situations, such as for compliance or safety reasons. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

16. General

1. Entire Agreement. These Terms, any Order Form if applicable, and all additional terms incorporated herein constitute the entire agreement between Zen+ Health and you regarding the Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Zen+ Health and you regarding the Services. Any conflicting terms of an Order Form prevail over these Terms. The section titles in these Terms are for convenience only and have no legal or contractual effect.
2. Assignment. You may not assign or transfer any of your rights or obligations under these Terms, by operation of law or otherwise, without our prior written approval. Any attempt by you to assign or transfer your rights or obligations under these Terms, without such consent, will be null and void. We may assign or transfer our rights and obligations under these Terms. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
3. Severability and Waiver. If any provision or part of a provision of these Terms is held unlawful, invalid, or unenforceable, that provision or part of the provision will be enforced to the maximum extent permissible and is deemed severable from these Terms, and the other provisions of these Terms will remain in full force and effect. Failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision, and any potential waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of the party.
4. Remedies. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
5. Third parties. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity.
6. Translation and Electronic communication. These Terms and all additional terms and related documents, including notices and other communications are in the English language. Any translations provided are for your convenience only. You agree that communications and transactions between us may be conducted electronically.
7. Force Majeure. Neither party will be liable to the other for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond that party's reasonable control, including but not limited to natural disasters, pandemic, war, terrorism, civil unrest, government action, embargoes, fire, flood, or failure of third-party telecommunications or internet infrastructure ("Force Majeure Event"). The affected party must notify the other party in writing as soon as reasonably practicable upon becoming aware of a Force Majeure Event and use reasonable endeavours to mitigate the effects of the Force Majeure Event. In case of Enterprise Subscriptions, if a Force Majeure Event continues for more than thirty (30) consecutive days, either party may terminate the affected Order Form on written notice, without liability to the other party. For the avoidance of doubt, Force Majeure Events do not excuse any payment obligations in respect of Services already delivered.
8. Notices. Any notices under these Terms must be in writing and delivered by email or by registered post or courier to Zen + to the address specified in section 17, and to you to an address connected to your Account. Notices sent by email will be deemed received on the date of transmission, provided that no automated delivery failure notification is received by the sender. Notices sent by registered post or courier will be deemed received three (3) business days after the date of posting within the United Kingdom, or ten (10) business days for international delivery. For avoidance of doubt, this section does not affect any provision of these Terms that separately permits or requires notice by email for specific operational matters.

17. Contact Information

If you have questions about these Terms or the Services, please contact us by email at support@zenplus.health or by mail at Zenplus Health Limited, Trees Bowden Green, Pangbourne, Reading, Berkshire, United Kingdom, RG8 8JL.