Cookie Policy
Last updated 26 June 2026
This Cookie Policy explains how Zenplus Health Limited ("Zen+ Health", "we", "us", or "our") uses cookies and similar technologies when you visit our websites. It explains what these technologies are, why we use them, and how you can control them.
What are cookies?
Cookies are small data files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide reporting information. Cookies set by the site you are visiting are "first-party cookies"; cookies set by anyone else are "third-party cookies".
How we use cookies
We use strictly necessary cookies to make our sites work. With your consent, we also set functional cookies (for tools like our demo booking and live chat) and use privacy-friendly analytics. When you first visit, our cookie banner lets you accept or reject each optional category. You can change your choice at any time:
The cookies we use
Strictly necessary
Required for core functionality such as keeping you signed in, securing forms, checkout, and spam protection. These are always on and cannot be switched off.
| Cookie / service | Provider | Purpose | Retention |
|---|---|---|---|
| cc_cookie | Zen+ Health | Stores your cookie consent choices so we only load the optional cookies you have agreed to. | 6 months |
| checkout_flavour | Zen+ Health | Remembers your selected plan while you complete a subscription checkout. | 10 minutes |
| hCaptcha | hCaptcha (Intuition Machines) | Protects our web forms against bots and spam. | Session |
Functional
Set only if you accept functional cookies. They enable optional features that rely on third-party services.
| Cookie / service | Provider | Purpose | Retention |
|---|---|---|---|
| Calendly | Calendly | Runs the embedded demo-booking widget on our business site. | Third-party (see Calendly's policy) |
| Chatwoot | Chatwoot (self-hosted by Zen+ Health) | Powers our live chat support widget. | Persistent |
| YouTube | YouTube (Google) | Plays embedded videos in privacy-enhanced mode. | Third-party (see Google's policy) |
Analytics
Set only if you accept analytics cookies. We use a privacy-friendly, cookieless analytics tool, so no analytics cookies are stored on your device and no personal data is collected.
| Cookie / service | Provider | Purpose | Retention |
|---|---|---|---|
| Rybbit | Rybbit (self-hosted by Zen+ Health) | Privacy-friendly, cookieless analytics to understand how the site is used. | No cookies set |
How to control cookies on your browser
In addition to our cookie banner, most browsers let you refuse or delete cookies through their settings. The "Help" menu of your browser explains how. Please note that if you disable strictly necessary cookies, parts of our sites may not work as intended.
Other tracking technologies
Cookies are not the only way to recognise or track visitors. We may from time to time use other, similar technologies such as web beacons (sometimes called "tracking pixels"): tiny graphics with a unique identifier, used to understand whether content has been viewed. We do not use Flash cookies (Local Shared Objects), and we do not serve targeted advertising.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. When we do, we will revise the "last updated" date at the top of this page.
Contact us
If you have any questions about our use of cookies, please contact us at dpo@zenplus.health. For more information about how we handle your personal data, see our Privacy Notice.
